Welcome to Believe Ride. By using our platform for ride-hailing, courier, or waybill services, you agree to the terms outlined below. These terms help ensure a safe, reliable, and transparent experience for all our users—riders, drivers, couriers, and partners alike.
Last Updated Mon, Mar 24, 2025.
INTRODUCTION
These Terms and Conditions ('Terms') govern your access and use of Believe Ride's services, including ride-hailing, courier, and waybill features ('Services'). By using our platform, you agree to comply with these Terms. If you do not agree, please do not use our Services.
ELIGIBILITY
You must be at least 18 years old to use Believe Ride.
By using the Service, you confirm that you have the legal capacity to enter into these Terms.
ACCOUNT REGISTRATION
You must create an account to access most features of the platform.
You agree to provide accurate and complete information during registration.
You are responsible for maintaining the confidentiality of your login credentials.
SERVICE USE
You agree to use the Services only for lawful purposes and in accordance with these Terms.
You may not misuse or tamper with the platform, or attempt unauthorized access to systems or data.
Ride requests, courier orders, and waybill bookings are subject to availability and operational coverage.
PAYMENTS & FEES
You agree to pay all fees associated with rides, courier deliveries, and waybill requests.
Fees are displayed before confirmation and may vary based on time, distance, and demand.
We use secure third-party payment processors. We do not store your card details.
CANCELLATIONS & REFUNDS
You may cancel a request within a limited time after booking. Cancellation fees may apply.
Refunds are subject to our internal review and discretion based on the specific situation.
USER CONDUCT
You agree to treat drivers, couriers, and other users with respect and professionalism.
Harassment, abuse, or unlawful behavior may result in suspension or termination of your account.
You must comply with all applicable laws and traffic regulations when using the Service.
DRIVER & COURIER CONDUCT
Drivers and couriers must maintain valid licenses, insurance, and meet platform standards.
Believe Ride is not responsible for individual actions of third-party service providers.
INTELLECTUAL PROPERTY
All content on the platform, including logos, text, and software, is the property of Believe Ride or its licensors.
You may not copy, modify, distribute, or use any content without prior written permission.
LIMITATION OF LIABILITY
Believe Ride is not liable for indirect, incidental, or consequential damages arising from your use of the Services.
We do not guarantee availability, accuracy, or uninterrupted access to the platform at all times.
TERMINATION
We reserve the right to suspend or terminate your account at our discretion, with or without notice, for violations of these Terms.
You may also delete your account at any time through your account settings.
CHANGES TO TERMS
We may update these Terms periodically.
Continued use of the Service after changes are made constitutes your acceptance of the revised Terms.
GOVERNING LAW
These Terms are governed by the laws of the Federal Republic of Nigeria.
Any disputes will be subject to the jurisdiction of the appropriate Nigerian courts.
CONTACT US
For questions or concerns about these Terms, contact us at: support@believeride.com
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